ServeGuest Privacy Policy (App & Website)

Effective Date: 18th Feburary, 2026

ServeGuest (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the ServeGuest mobile application (“App”) and https://serveguest.com (“Website”).

This policy is designed to meet Apple App Store and Google Play privacy requirements.

1. Information We Collect

A. Information You Provide

When you use ServeGuest, we may collect:

  • Full name

  • Email address

  • Phone number

  • Account login details

  • Business or listing information (where applicable)

  • Photos you upload (profile or listings)

  • Messages or support requests

B. Automatically Collected Information

When you use the App or Website, we may automatically collect:

  • Device type, model, and operating system

  • App version and usage activity

  • IP address

  • Date and time of access

  • Crash logs and performance data

This data is used strictly for app stability, analytics, and service improvement.

2. Location Data

ServeGuest may collect location data only with your permission.

Foreground Location

Used while the App is open to:

  • Help users discover nearby listings

  • Improve listing accuracy and search results

Background Location (Optional)

If enabled by you, background location may be used to:

  • Improve continuous location-based discovery

  • Enhance map and navigation features

You can allow or deny location access at any time via your device settings.

3. Camera & Photo Library Access

The ServeGuest App may request access to:

  • Camera – to take photos for profiles or listings

  • Photo library – to upload existing images

We do not access your camera or photos without your explicit action and permission.

4. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Display listings and related content

  • Enable location-based discovery

  • Allow photo uploads

  • Provide customer support

  • Improve app performance and reliability

  • Send service-related notifications

  • Prevent fraud and abuse

We do not use your data for unauthorized advertising or sell it to third parties.

5. Data Sharing

We may share data only with:

  • Trusted service providers (hosting, analytics, crash reporting)

  • Legal authorities where required by law

  • Other users, where information is intentionally public (e.g. listing details)

We do not sell personal data.

6. App Store–Specific Disclosures

In line with app store requirements:

  • Personal data is collected only for core app functionality

  • Location, camera, and photo access are optional and permission-based

  • Users can opt out or revoke permissions at any time

  • Data is not used for cross-app tracking without consent

7. Push Notifications

ServeGuest may send push notifications for:

  • Account updates

  • Listing activity

  • App updates or announcements

You can disable notifications from your device settings.

8. Data Retention & Security

We retain your data only as long as necessary to:

  • Provide the service

  • Meet legal and regulatory obligations

We apply reasonable security measures to protect your information, but no system is 100% secure.

9. Account Management & Deletion

Updating Information

You can update your profile and account details within the App.

Deleting Your Account

You can delete your account directly in the App:
Settings → Account → Delete Account

When deleted:

  • Your personal data is removed from active systems

  • Some records may be retained where legally required

10. Children’s Privacy

ServeGuest is not intended for users under 13 years old. We do not knowingly collect data from children.

11. Third-Party Services

The App may include links or integrations with third-party services. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this policy from time to time. Updates will be posted on our Website with a revised effective date.

13. Contact Us

For privacy questions or data requests:

Email: support@serveguest.com
Website: https://serveguest.com